Delivery & Return Policy for Dr. Gopal's Skin Care

Effective Date: 18 Oct, 2023

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For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only.

 

Orders are shipped within 0-2 Days days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms.

 

DR. GOPAL'S SKINCARE CLINIC is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 0-2 Days days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation.

 

Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on 9441963247 or gopalsskincareclinic@gmail.com

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Return Policy:

1. Eligibility for Returns: We accept returns for products that are damaged, defective, or incorrectly shipped. Returns for dissatisfaction with a product are also accepted within 30 days of the purchase date.

2. Timeframe for Returns: Customers must initiate a return within 30 days of receiving their order.

3. Return Process: To initiate a return, please contact our customer support at gopalsskincareclinic@gmail.com with your order number and details of the issue. Our team will guide you through the return process, including providing a return authorization if necessary.

4. Condition of Returned Items: Returned items must be unused, unopened, and in their original packaging to be eligible for a refund or exchange.

5. Refund or Exchange: Customers are eligible for a full refund, exchange, or store credit, depending on their preference and product availability.

6. Return Shipping Costs: Return shipping costs are the responsibility of the customer, except in cases where the return is due to a mistake on our part (e.g., damaged or incorrect items).

7. Restocking Fees: We do not charge restocking fees for returned items.

8. Contact Information: If you have any questions or concerns about our delivery or return policies, please contact our customer support at gopalsskincareclinic@gmail.com or call us at 9441963247.